Visit the service center for comprehensive service.
Contacting Ola Customer Care:
Get in touch with Ola customer care through the app or website for help scheduling a service appointment.
Your Ola scooter is an incredible piece of technology, gliding silently through the streets and saving you a fortune on petrol. It feels like the future… right up until the moment it isn’t.
An unexpected error on the dashboard, a feature that’s suddenly stopped working, or a strange new noise—these moments can be frustrating. And figuring out the right way to get help can be just as confusing. Do you call a number? Use the app? What information do you need to have ready?
Don’t worry. We’ve been there, and we’ve built the ultimate guide to navigating the Ola Electric service process.
This is your step-by-step action plan. We’ll start with simple fixes you can try right now to potentially solve the problem in minutes. If that doesn’t work, we’ll walk you through the exact process for contacting support and give you the pro-tips you need for a smooth, fast resolution.
Troubleshooting: Step 1 of 3
The Universal Fix: Reboot Your Scooter
Before you do anything else, perform a system reboot. This is the #1 fix for most software glitches, screen freezes, and unexpected errors. It’s like restarting your computer.
Press and hold both the Power Button and the Reverse Button together.
Keep them held for about 10 seconds.
Wait for the screen to go black and the Ola logo to reappear.
If your issue is resolved after the reboot, you’re all set! If not, proceed to the next step.
Troubleshooting: Step 2 of 3
Check the Physical Connections
Sometimes the simplest solution is the right one. Let’s rule out the basics.
Charging Issues? Check that your charging brick’s light is green. Unplug the charger from both the scooter and the wall, wait 30 seconds, and plug it back in firmly. Try a different wall socket.
Feature Not Working? Open your Ola Electric App. Check for any pending software updates or alerts related to your scooter. Installing an update often fixes bugs.
Troubleshooting: Step 3 of 3
Final Step Before Contacting Support: Gather Evidence
This is the most important “pro-tip” for a fast resolution. Being prepared turns a long support call into a quick and easy process. Do this before you raise a ticket:
Take a Video: If there’s an error on the screen or a strange noise, record a 15-second video of it with your phone. This is the best evidence you can provide.
Find Your VIN: Locate your scooter’s VIN (Chassis Number). It’s on your RC, invoice, or on a sticker near the front handle. You will need this.
Note Your Software Version: Go to Settings -> About on your scooter’s screen and write down the full software version.
Getting Help: Pro-Tips
How to Get The Best Support
You’ve done the troubleshooting and have your evidence ready. Now, it’s time to contact Ola support for a smooth, efficient experience.
Use the App First: The Ola Electric App is the official and most effective channel. Go to the “Support” or “Help” section to raise a service request.
Be Specific: Instead of saying “My scooter is broken,” say “There is a clicking noise from the rear wheel when accelerating between 20-30 km/h.” Attach the video you took.
Provide Your Info Upfront: Start your message with your name, phone number, VIN, and the software version you noted down. This saves time and shows them you are prepared.
With this information, the support team can often diagnose the issue much faster, leading to a quicker resolution for you.
Ola Electric Customer Care Phone Number: 080 3311 3311
Quick Service Guarantee: Starting October 10th, 2024, in select cities, customers whose service takes longer than one day will receive a complimentary Ola S1 scooter to use while their scooter is being serviced.
AI-powered Remote Diagnostics (Coming Soon): This feature will allow you to diagnose and troubleshoot issues with your Ola S1 through the app and easily schedule a service visit if needed.
AI-powered Proactive Alerts (Coming Soon): This feature will use AI to identify potential problems with your scooter and proactively reach out to you to schedule a service visit.
Ola Care+ Subscription: Customers with this subscription will receive Ola Cabs coupons if their service takes longer than one day starting October 10th, 2024.
Network Expansion: Ola is actively expanding its service network to reach 1,000 centers by December 2024. They’re also training 1 lakh third-party mechanics on servicing electric two-wheelers by December 2025.
Community Forum: Stay updated on new service center openings by checking the Ola Community Forum.
General Inquiries
What are the typical services offered at Ola Electric service centers?
Suhas is the founder and chief editor of vecharged.com, a leading US-based publication focused on the future of energy and mobility. With a deep passion for the technology that is shaping our world, his work focuses on providing clear-eyed analysis and rigorous, hands-on reviews of the latest electric vehicles, home solar systems, and portable power solutions. He founded vecharged to cut through the industry jargon and provide consumers with the data-driven, unbiased information necessary to navigate the clean energy transition with confidence. His insights have helped thousands of readers make smarter, more informed decisions about their energy use.
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