Ola Electric Service Center – How To Book Online And FAQ’s

There are three ways to book Ola service:

1. Using the Ola Electric App:
   • Open the Ola Electric App and navigate to the “Hyperservice” section.
   • Select “Schedule a drop-off” option.
   • Follow the prompts to create a service appointment and raise a ticket.
2. Visiting an Ola Service Center:
   • Locate your nearest Ola service center using this map Ola Electric Service Network.
   • Visit the service center for comprehensive service.
3. Contacting Ola Customer Care:
   • Get in touch with Ola customer care through the app or website for help scheduling a service appointment.

Ola Electric Customer Care Phone Number: 080 3311 3311

• Quick Service Guarantee: Starting October 10th, 2024, in select cities, customers whose service takes longer than one day will receive a complimentary Ola S1 scooter to use while their scooter is being serviced.
• AI-powered Remote Diagnostics (Coming Soon): This feature will allow you to diagnose and troubleshoot issues with your Ola S1 through the app and easily schedule a service visit if needed.
• AI-powered Proactive Alerts (Coming Soon): This feature will use AI to identify potential problems with your scooter and proactively reach out to you to schedule a service visit.
• Ola Care+ Subscription: Customers with this subscription will receive Ola Cabs coupons if their service takes longer than one day starting October 10th, 2024.
• Network Expansion: Ola is actively expanding its service network to reach 1,000 centers by December 2024. They’re also training 1 lakh third-party mechanics on servicing electric two-wheelers by December 2025.
• Community Forum: Stay updated on new service center openings by checking the Ola Community Forum.

General Inquiries

• What are the typical services offered at Ola Electric service centers?
  • Routine maintenance (e.g., software updates, tire checks, brake inspections)
  • Repairs for mechanical or electrical issues
  • Battery health checks and replacements
  • Accessory installations (e.g., helmets, chargers)
• How often should I bring my Ola Electric scooter for servicing?
  • Refer to your user manual or Ola Electric’s recommended service intervals. Generally, it’s advisable to schedule regular check-ups.
• Do I need to make an appointment for service?
  • While walk-ins are sometimes possible, it’s recommended to schedule an appointment to avoid long wait times.

Battery-Related Questions

• How can I monitor the health of my Ola Electric scooter’s battery?
  • Use the scooter’s built-in display or the companion app to check battery status and range.
  • Pay attention to any unusual charging or performance behavior.
• What should I do if my battery is draining quickly or not holding a charge?
  • Contact Ola Electric customer support or visit a service center for a battery health check.
• Can I replace the battery myself?
  • It’s generally not recommended for safety and warranty reasons. Battery replacements should be handled by authorized service centers.

Charging and Range

• How long does it take to fully charge my Ola Electric scooter?
  • Charging time varies depending on the charger and battery capacity. Refer to your user manual for specific details.
  • Consider using a fast charger for quicker charging times.
• What is the typical range of my Ola Electric scooter on a full charge?
  • Range can vary based on factors like riding conditions, speed, and battery health. Consult your user manual for estimated range.
• Can I charge my scooter at home?
  • Yes, you can use the provided charger to charge your scooter at a standard electrical outlet.

Safety and Maintenance

• What safety features does my Ola Electric scooter have?
  • Refer to your user manual for a complete list of safety features, which may include ABS, regenerative braking, and parking brake.
• How can I ensure the safety of my scooter and myself?
  • Wear a helmet and follow traffic rules.
  • Regularly check tire pressure, brakes, and lights.
  • Avoid overloading your scooter.

Warranty and Insurance

• What is covered under my Ola Electric scooter’s warranty?
  • Refer to your warranty documentation for specific details. Generally, warranties cover defects in materials or workmanship.
• Do I need to purchase additional insurance for my Ola Electric scooter?
  • Consider purchasing third-party liability insurance to protect yourself in case of accidents.

Additional Tips

• Keep your scooter clean and dry.
  • Avoid exposing your scooter to extreme weather conditions.
• Update your scooter’s software regularly.
  • Software updates often include improvements and bug fixes.
• Contact Ola Electric customer support for any concerns.
  • They can provide assistance and guidance.

By following these tips and seeking professional service when needed, you can ensure the longevity and performance of your Ola Electric scooter.