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There are three ways to book Ola service:
- Using the Ola Electric App:
- Open the Ola Electric App and navigate to the “Hyperservice” section.
- Select “Schedule a drop-off” option.
- Follow the prompts to create a service appointment and raise a ticket.
- Visiting an Ola Service Center:
- Locate your nearest Ola service center using this map Ola Electric Service Network.
- Visit the service center for comprehensive service.
- Contacting Ola Customer Care:
- Get in touch with Ola customer care through the app or website for help scheduling a service appointment.
Ola Electric Customer Care Phone Number: 080 3311 3311
- Quick Service Guarantee: Starting October 10th, 2024, in select cities, customers whose service takes longer than one day will receive a complimentary Ola S1 scooter to use while their scooter is being serviced.
- AI-powered Remote Diagnostics (Coming Soon): This feature will allow you to diagnose and troubleshoot issues with your Ola S1 through the app and easily schedule a service visit if needed.
- AI-powered Proactive Alerts (Coming Soon): This feature will use AI to identify potential problems with your scooter and proactively reach out to you to schedule a service visit.
- Ola Care+ Subscription: Customers with this subscription will receive Ola Cabs coupons if their service takes longer than one day starting October 10th, 2024.
- Network Expansion: Ola is actively expanding its service network to reach 1,000 centers by December 2024. They’re also training 1 lakh third-party mechanics on servicing electric two-wheelers by December 2025.
- Community Forum: Stay updated on new service center openings by checking the Ola Community Forum.
General Inquiries
- What are the typical services offered at Ola Electric service centers?
- Routine maintenance (e.g., software updates, tire checks, brake inspections)
- Repairs for mechanical or electrical issues
- Battery health checks and replacements
- Accessory installations (e.g., helmets, chargers)
- How often should I bring my Ola Electric scooter for servicing?
- Refer to your user manual or Ola Electric’s recommended service intervals. Generally, it’s advisable to schedule regular check-ups.
- Do I need to make an appointment for service?
- While walk-ins are sometimes possible, it’s recommended to schedule an appointment to avoid long wait times.
Battery-Related Questions
- How can I monitor the health of my Ola Electric scooter’s battery?
- Use the scooter’s built-in display or the companion app to check battery status and range.
- Pay attention to any unusual charging or performance behavior.
- What should I do if my battery is draining quickly or not holding a charge?
- Contact Ola Electric customer support or visit a service center for a battery health check.
- Can I replace the battery myself?
- It’s generally not recommended for safety and warranty reasons. Battery replacements should be handled by authorized service centers.
Charging and Range
- How long does it take to fully charge my Ola Electric scooter?
- Charging time varies depending on the charger and battery capacity. Refer to your user manual for specific details.
- Consider using a fast charger for quicker charging times.
- What is the typical range of my Ola Electric scooter on a full charge?
- Range can vary based on factors like riding conditions, speed, and battery health. Consult your user manual for estimated range.
- Can I charge my scooter at home?
- Yes, you can use the provided charger to charge your scooter at a standard electrical outlet.
Safety and Maintenance
- What safety features does my Ola Electric scooter have?
- Refer to your user manual for a complete list of safety features, which may include ABS, regenerative braking, and parking brake.
- How can I ensure the safety of my scooter and myself?
- Wear a helmet and follow traffic rules.
- Regularly check tire pressure, brakes, and lights.
- Avoid overloading your scooter.
Warranty and Insurance
- What is covered under my Ola Electric scooter’s warranty?
- Refer to your warranty documentation for specific details. Generally, warranties cover defects in materials or workmanship.
- Do I need to purchase additional insurance for my Ola Electric scooter?
- Consider purchasing third-party liability insurance to protect yourself in case of accidents.
Additional Tips
- Keep your scooter clean and dry.
- Avoid exposing your scooter to extreme weather conditions.
- Update your scooter’s software regularly.
- Software updates often include improvements and bug fixes.
- Contact Ola Electric customer support for any concerns.
- They can provide assistance and guidance.
By following these tips and seeking professional service when needed, you can ensure the longevity and performance of your Ola Electric scooter.